A: In cases of light rain or any tolerable weather conditions, we provide bikes that have mudguards and supply you ponchos as well. If the weather conditions are projected to become severe or unsafe, the ride will be canceled at least an hour before the start of the event. The canceled event will then be rescheduled to a better time with improving weather conditions or grant you a full refund if the circumstances remained unfavorable for a longer time.
A: Yes. Aside from English, we provide tours in French, German, Spanish, Russian, Cantonese, and Mandarin. For inquiries about another language, please contact us for further details.
A: The bike rentals will include a map, a helmet, and a bicycle. Locks are provided also but you have to ensure for one during the purchase of tickets or upon arriving at the shop. The rental shop opens at 9 AM and closes at 5:45 PM from April to September. From October to March, the shop hours will vary. If you are concerned in unable to pick up the rental gears during the shop’s opening hours, the delivery service is available.
A: For the scheduled tours, a 72-hour notice is required in a case for a refund and a 24-hour notice in the case for a reschedule, not including the circumstances on unsafe weather. The booking policies will vary for group and private tours, so it will be better to contact us for further details.