A: Yes. Aside from English, we provide tours in French, German, Spanish, Russian, Cantonese, and Mandarin. For inquiries about another language, please contact us for further details. A: The bike rentals will include a map, a helmet, and a bicycle. Locks are provided also but you have to ensure for one during the purchase of tickets or upon arriving at the shop. The rental shop opens at 9 AM and closes at 5:45 PM from April to September. From October to March, the shop hours will vary. If you are concerned in unable to pick up the rental gears during the shop’s opening hours, the delivery service is available. A: For the scheduled tours, a 72-hour notice is required in a case for a refund and a 24-hour notice in the case for a reschedule, not including the circumstances on unsafe weather. The booking policies will vary for group and private tours, so it will be better to contact us for further details. A: Yes. We offer bikes and bike gears where kids can use and enjoy, guaranteed that they are at least above 1 year old. To enjoy touring with your family members or have it customized based on preference, we recommend you to book a private tour instead. Rates will vary according to the tour selected and the size of the group. A: The staff is equipped with the tools and the ability to fix a flat tire or repair a minor mechanical issue. If you are unable to continue the ride due to that, transportation will be arranged for you and the bike going towards the starting location. A: In cases of light rain or any tolerable weather conditions, we provide bikes that have mudguards and supply you ponchos as well. If the weather conditions are projected to become severe or unsafe, the ride will be canceled at least an hour before the start of the event. The canceled event will then be rescheduled to a better time with improving weather conditions or grant you a full refund if the circumstances remained unfavorable for a longer time. A: The things that you will be needed the most are extra clothes suitable for the ride, sunscreen, and your camera or a smartphone will suffice. To be more prepared for any weather conditions, here are the things you need to be aware of: A: No need at all, as long as you are comfortable on a bike and is medically and physically in shape. Riding a bicycle is one of those skills hard to unlearn even as time passes by. The standard tours are normally-paced that grants you room for sight-seeing, friendly conversation, eating snacks and bathroom breaks.